Terms of Service

Welcome to Lodge Home Services LLC ("Lodge," "we," "us," or "our"). These Terms govern your use of our website and home maintenance membership services. By using our website, purchasing a membership, or receiving services, you agree to these Terms. If you do not agree, please do not use our services.

1. Our Services

Lodge provides subscription-based home maintenance and handyman services for residential homeowners on Long Island and the greater New York area. Services include minor repairs and routine maintenance as described in your chosen plan. Lodge does not provide licensed specialty trade work (major electrical, plumbing, roofing, or HVAC systems) as part of standard membership. We may decline or refer out any work that falls outside the scope of your plan or requires a licensed specialty trade.

2. Eligibility

You must be at least 18 years old and the owner of the home (or authorized to arrange services for it) to purchase a membership. You agree that the information you provide to us is accurate and current.

3. Memberships & Plans

Each plan includes a defined number of visits and covered tasks as described on our Plans page. Tasks outside your plan's scope may be available at member rates, quoted and approved before work begins. Plan inclusions, visit counts, and pricing are described at the time of purchase and may change for future terms as described below.

4. Billing, Payment & Auto-Renewal

Memberships are billed annually in advance unless otherwise stated at checkout. Payments are processed by a third-party payment provider; we do not store your full card details. By purchasing a membership, you authorize us to charge your payment method for the membership fee and for any additional work you approve.

Your membership renews automatically at the end of each term at the then-current price, and we will charge your payment method on file. We send a reminder before your renewal date. You may cancel auto-renewal at any time (see our Cancellation & Refund Policy). We may change plan pricing or inclusions for a renewal term with advance notice; continuing your membership after the change takes effect means you accept it. If a payment fails, we may suspend or pause services until payment is resolved.

5. Cancellations & Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which is incorporated into these Terms.

6. Scheduling

Visits are scheduled in advance based on availability. We ask for reasonable notice to reschedule and reserve the right to reschedule due to weather, emergencies, or circumstances beyond our control. Repeated missed appointments or failure to provide access may use up an included visit.

7. Materials

Standard small materials may be included as described in your plan. Larger materials are billed at cost plus a small handling fee and discussed with you before purchase.

8. Text Messages (SMS)

When you provide your mobile number, you agree that Lodge may send you text messages related to your account and service — including a one-time verification code when you sign up, appointment confirmations and reminders, and service updates. Message frequency varies. Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP, or reply HELP for help. Consent to receive marketing texts is not a condition of purchasing any service. We do not sell or share your mobile number with third parties for their own marketing.

9. Electronic Communications & Consent

By using our website or services, you consent to receive communications from us electronically (by email, text, or through your member account), and you agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing.

10. Member Responsibilities

You agree to provide safe and timely access to your home, accurate information about the work needed, and a safe working environment for our technicians. You are responsible for securing pets, valuables, and fragile items, and for disclosing any known hazards.

11. Service Limitations & Disclaimers

We perform work with reasonable care and skill. Except as expressly stated, our services and this website are provided "as is," and we make no other warranties, express or implied. Lodge is not responsible for pre-existing conditions, hidden or latent defects, code violations from prior work, or issues outside the scope of the work performed. Any manufacturer warranties on materials pass through to you.

12. Limitation of Liability

To the fullest extent permitted by law, Lodge's total liability for any claim arising out of or relating to the services or these Terms is limited to the amount you paid for the specific service giving rise to the claim. Lodge is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold Lodge harmless from claims arising out of your breach of these Terms, your misuse of our services, or inaccurate information you provide, except to the extent caused by our own negligence or misconduct.

14. Website Use & Intellectual Property

The Lodge name, logo, website, and content are owned by Lodge and may not be copied or used without our permission. You agree not to misuse the website, interfere with its operation, or attempt to access areas you are not authorized to use. You are responsible for keeping your account login confidential.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us so we can try to resolve it informally. Any dispute that cannot be resolved will be handled in the state or federal courts located in Nassau County, New York, and you consent to their jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date above, and continued use after changes means you accept the updated Terms.

17. Severability & Entire Agreement

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy and Cancellation & Refund Policy, are the entire agreement between you and Lodge regarding our services.

18. Contact

Questions? info@lodgehomeservicesli.com or (929) 641-2117.

Lodge Home Services LLC · Nassau County, New York